Avaya Cloud Office : How do I obtain help / support?


Doc ID    FAQ117030
Version:    29.0
Status:    Published
Published date:    24 Mar 2022
Created Date:    07 Apr 2020
Author:   
Stephen Edge
 

Answer


Creating a self service incident report will provide you the ability to get real time updates on the reported issue and you will be able to view past submitted tickets. 
Follow these simple steps to create your ticket.  Thank you from Avaya Cloud Office Support Team.


Refer this easy step by step article on How to create a self service ticket for your issue

The following options are available to obtain support for Avaya Cloud Office

1. Online at the Avaya Cloud Office One Care Portal https://onecare.avaya.com/avayacloudoffice
This option is also available by selecting Support in the upper right corner when logged into Avaya Cloud Office Service Web
"Avaya Cloud Office Technical Support > Request a Service Change > Report an Issue or Ask a question"

2.  Email the Avaya Cloud Office Support team, acosupport@avaya.com ( For Non Urgent reports only)

3.  Phone the Avaya Cloud Office Support team, on the following numbers;

 

United States 1 866 282 9245
Canada      1 800 211 7481
United Kingdom 0800 389 6059
Australia 1800 282 920  or 02 9352 9203
Netherlands 0800 2526010
Germany 0800 7244233
Italy 800 529348
Spain 0900 923551
Austria 0800 909607
Belgium 0800 89227
France 0805 54 30 88
Ireland 1800 946223
Portugal 0800 210 328


Avaya Cloud Office Support is available Monday to Friday as follows:

• United States: 8:00 AM to 8:00 PM Eastern Standard Time (EST)
• Canada: 8:00 AM to 8:00 PM Eastern Standard Time (EST)
• United Kingdom: 8:00 AM to 5:00 PM local time
• Australia: 8:00 AM to 8:00 PM Australian Eastern Standard Time (AEST)
• France: 8:00 AM to 5:00 PM local time
• Netherlands: 8:00 AM to 5:00 PM local time
• Ireland: 8:00 AM to 5:00 PM local time
• Germany: 8:00 AM to 5:00 PM local time
• Italy: 8:00 AM to 5:00 PM local time
• Spain: 8:00 AM to 5:00 PM local time
• Belgium: 8:00 AM to 5:00 PM local time
• Austria: 8:00 AM to 5:00 PM local time
• Portugal: 8:00 AM to 5:00 PM local time

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After hours technical support is available for service outage situations by creating a ticket via the Avaya OneCare web portal or by calling us directly. For the fastest response time, please ensure that outage situations are never reported via email.


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